Returns & Refunds Policy

All plant sales are final. We do not offer refunds and do not accept returns. Replacements will only be offered in the event that shipping insurance was purchased at the time of checkout.

If the plant(s) you purchased are dead on arrive, and no shipping insurance was purchased, please contact us within 2 hours of delivery with pictures or videos of the plant(s) so that we can assess the situation and provide a resolution. There are circumstances in which a replacement may be offered but it is not guaranteed. 

Unfortunately, we cannot accept returns on gift cards.

Cancellations

At this time, we do not accept cancellations. 

Acceptance of Terms

By completing a purchase, the customer acknowledges, understands, and agrees to all terms outlined above.

If you have any questions, concerns, or an issue with your order, please contact us here or at rareexoticplantfinds@gmail.com.